Accessibility

The Ontario Disability Act (Bill 125) requires that Municipalities prepare an accessibility plan annually and consult with persons with disabilities. The accessibility plan shall address the identification, prevention and removal of barriers to persons with disabilities. This is to be accomplished through the by-laws, policies, programs, practices and services of the Municipality.

If you'd like a copy of the 2025-2029 plan, please submit a request and we will email or print you a copy.

Accessible Customer Service Policies and Procedures

The Corporation of the Township of Laurentian Valley
Accessible Customer Service Policies and Procedures

Approved: December 17, 2024

Policy

The Corporation of the Township of Laurentian Valley is committed to eliminating barriers and improving accessibility in a way that respects the dignity and independence of people with disabilities.

Laurentian Valley permits persons with a disability to use their own assistive devices when accessing goods or services as well as those owned and operated by Laurentian Valley. These assistive devices may include but are not limited to: support persons, service animals, communication aids, cognition aids, mobility aids and medical aids.

Applicability

The Accessible Customer Service Policy and Procedures apply to members of Council, all Municipal employees as well as volunteers, agents and/or contractors who represent the Corporation of Laurentian Valley Township in any manner.

Definitions

Assistive Device is a technical aid, communication device, or medical aid modified or customized, that is used to increase, maintain, or improve the functional abilities of people with disabilities.

Barrier, as defined by the Accessibility for Ontarians with Disabilities Act, 2005, means anything that prevents a person with a disability from fully participating in all aspects of society because of his or her disability, including a physical barrier, an architectural barrier an information or communications barrier, a technological barrier, a policy or practice.

Customer is a person who buys, receives, or uses goods or services.

Disability, as defined by the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, is:

any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness, or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,
a condition of mental impairment or a developmental disability,
a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
a mental disorder, or
an injury or disability for which benefits were claimed or received under the Workplace Safety and Insurance Act, 1997.

Service Animal, as defined in Ontario Regulation 429/07, an animal is a service animal for a person with a disability if it is readily apparent that the animal is used by the person for reasons relating to his or her disability; or if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.

Support Person, as defined in Ontario Regulation 429/07, a support person means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods or services.

Procedures

Assistive devices:

The use of assistive devices by persons with disabilities to obtain, use or benefit from the Township of Laurentian Valleys goods or services is recognized unless otherwise prohibited due to health and safety or privacy issues.

Support persons:

Persons with disabilities are permitted to be accompanied by their support person in areas/premises that are open to the public, when accessing goods or services provided by the Township of Laurentian Valley. If a person with a disability is accompanied by a support person, the provider of goods or services shall ensure that both persons are permitted to enter the premises together and that the person with a disability is not prevented from having access to the support person while on the premises.

Where admission fees for the support person are applicable, the Municipality will waive collection of admission fees for the support person

The Township of Laurentian Valley may deem it necessary to require a support person for a person with a disability in order to protect the health and safety of that person or of others on the premises. This will only occur after consultation with the person with a disability and when it is the only means to allow the person with a disability to access the Township of Laurentian Valleys goods or services.

Service animals:

Persons with disabilities are permitted to be accompanied by their service animal and keep that animal with them in areas/premises that are open to the public, when accessing goods and services provided by the Township of Laurentian Valley, unless superseded by other legislation (health & safety or privacy).

In the event that a service animal is otherwise prohibited by law from the premises, the Township of Laurentian Valley will ensure that other measures are available to enable the person with a disability to obtain, use or benefit from Laurentian Valleys goods and services.

Service disruptions:

In the event of a planned service disruption to facilities, services or systems that are relied upon by persons with disabilities to access the Township of Laurentian Valleys goods or services, notice of the disruption shall be provided in advance.

Notice will include information about the reason for the disruption, its anticipated duration and a description of alternate facilities, services or systems that may be available.

Notice may be given by posting the information in a conspicuous place on premises owned or operated by the provider of goods or services, or posted on the Municipal web site or by such other method as is reasonable under the circumstances. In the event of an unexpected disruption, notice will be provided as soon as possible.

Training

The Township of Laurentian Valley will provide training to:

every person who participates in developing the policies and procedures under Ontario Regulation 429/07 - Accessibility Standards for Customer Service
Every person who deals with the public on behalf of the Township of Laurentian Valley, including third parties such as employees, volunteers and agents.
Current employees, volunteers and others who deal with the public will receive their training starting January 4, 2010
New employees, volunteers, management, etc. shall receive their training as soon as practical after commencing their duties.
Agents working on various projects for the municipality and who have been approved by successful tender shall be responsible for providing their own training to meet the requirements of Ontario Regulation 429/07

Training will include the following:

The purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard,
How to interact and communicate with all people seeking to use municipal services
How to operate any assistive device in operation at the Municipal Office and the Recreation Centers at a given time

What to do if a person with a disability is having difficulty accessing the Township of Laurentian Valley goods and services, and
The Township of Laurentian Valley Accessible Customer Service Policies and Procedures.

Staff will be trained on an ongoing basis when changes are made to these policies and procedures and when further standards are developed. Training records will be kept of the dates and persons who attended, and the subjects covered.

Multi-Year Accessibility Plan 2025 - 2029

Introduction

The Township of Laurentian Valley is committed to ensuring equal access and participation for all people with Disabilities. Our mission is to strive to deliver to our residents an elevated quality of life and high sense of community while ensuring businesses have an opportunity to grow with us. The Township recognizes the diverse needs of our residents and customers and will strive to eliminate where possible and prevent barriers to accessibility in efforts to improve accessibility for persons with disabilities, in a manner that respects dignity, independence, integration and equal opportunity.

The Accessibility for Ontarians with Disabilities Act (AODA) requires that Municipalities prepare and maintain multi-year plans to remove accessibility barriers in our municipality. The accessibility plan addresses the identification, prevention and removal of accessibility barriers. This is to be accomplished through the by-laws, policies, programs, practices and services of the Municipality.

The 2025-2029 Mutli-Year Accessibility Policy and Plan outlines the policies and actions that the Township of Laurentian Valley has taken in the past, what barriers were removed and it identifies what measures need to be addressed in the future to improve opportunities for people with disabilities. This five-year plan builds on the accomplishments of the 2019-2024 plan. The 2025-2029 plan acts as our accessibility road map, outlining key actions to meet the requirements under the Accessibility for Ontarians with Disabilities Act, 2005. It helps us relay our commitment to accessibility and an inclusive community.

Laurentian Valley Township Demographics

Laurentian Valley Township was formed by the amalgamation of the former Townships of Stafford-Pembroke and Alice & Fraser on January 1, 2000. 2021 Census Statistics indicate the Municipality has a population of 9,450 residents, with 3877 households. The Township of Laurentian Valley surrounds the City of Pembroke and is south of the Town of Petawawa.

Land uses range from rural residential and farming properties on private water and on-site sewage disposal systems to suburban and residential and highway commercial on municipal water and sewer. There are several blocks of industrial properties in the municipality and regionally significant mineral aggregate resources. The Township has approximately 20 kilometres of Ottawa River frontage.

The Municipality has eight significant properties with structures; the Municipal Office and Public Works Complex, Highway 41 Multi-Use Building, Laurentian Valley Fire Hall, and five Recreational buildings. The Township technically owns the Ottawa Valley Waste Recovery Centre Property, however the OVWRC has their own board which manages their site-specific accessibility plan. The recreation facilities are managed by volunteer committees.

Legislation

The law requires that barriers are identified and removed, in order to provide customer service that is more accessible to people who have disabilities. The Province of Ontario recognized that accessibility is a shared responsibility and passed the Ontarians with Disabilities Act, 2001 (ODA) on December 14, 2001 to require Provincial and municipal governments and key broader public sector organizations to review their policies, programs and services.

In June 2005, the Ontario Government passed the Accessibility for Ontarians with Disabilities Act (AODA) setting the goal of a fully Accessible Ontario by 2025. The purpose of Accessibility for Ontarians with Disabilities Act, 2005 is to set standards in five areas of customer service, employment, information and communications, public transportation and public spaces. Each of the five standards help organizations to identify and remove barriers to improve accessibility.

The Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act both deal with accessibility but are two different pieces of legislation. The Ontario Human Rights Code is an individual complaints-based legislation that addresses discrimination. The Integrated Accessibility Standards Regulation created under the AODA applies to all organizations in Ontario. Under the Human Rights Code, everyone has the right to equal treatment without discrimination. The Ontario Human Rights Code requires organizations to accommodate people with disabilities to the point of undue hardship.

The Integrated Accessibility Standards Regulation does not replace or affect the legal rights or obligations that arise under the Human Rights Code and other laws relating to the accommodation of people with disabilities. The IASR applies to all public, private, and not-for-profit organizations with at least one employee and the goal of the AODA and the standards enacted is to make Ontario Accessible by 2025.

The 5 mandatory standards of the AODA are Customer Service, Information and Communications, Employment, Transportation and Design of Public Spaces. They mandate how organizations must remove and prevent barriers for people with disabilities. The AODA standards govern how organizations can offer services that meet the needs of all Ontarians, including citizens with disabilities. There are five mandatory standards of AODA that all organizations in Ontario must comply with. The traditional definition of a barrier used in the context of accessibility has been expanded to include obstacles beyond physical boundaries. There are several other categories of barriers to consider, such as:

Physical Barriers: Features, buildings or spaces that restrict or impede physical access. For example, a doorway that is too narrow to accommodate entry by persons in a motorized scooter.
Communication Barriers: Obstacles with processing, transmitting or interpreting information. For example, print on a brochure that is too small to read or documents not available in alternate formats.
Attitudinal Barriers: Prejudgments or assumptions that directly or indirectly discriminate. For example, assuming that a person who has a speech impairment can’t understand you.
Technological Barriers: Occurs when technology cannot or is not modified to support various assistive devices and/or software. For example, a website that does not provide for increased text size or contrast options.
Systemic Barriers: Barriers within an organization’s policies, practices and procedures that do not consider accessibility. For example, listing a driver’s license as an employment qualification for an office position may prohibit persons with visual impairments from applying.

By-Laws

The Municipality passed a Disabled Parking By-law No. 03-03-167 in March 2003. Short form wording has been approved by the Crown. The set fine is $300.00 as required by the province. Disabled parking and access are considered when planning new developments.

The Building Department has enforced Section 3.8 since its introduction into the Ontario Building Code.

There are references to accessibility in the Official Plan and the Zoning -By-law.

Mandatory Standards of AODA - Customer Service Standard

The customer service standard under the AODA outlines requirements for service providers to make their goods, services, and facilities accessible for customers or patrons with disabilities. The Customer Service Standard mandates that service providers must find ways to break down barriers that prevent customers with disabilities from accessing the services they need.

Mandatory Standards of AODA - Information and communications

The Information and Communications Standard requires organizations to make their information and communications accessible to people with disabilities. This includes accessible formats for print and electronic materials, website accessibility, and accessible communication supports.

Mandatory Standards of AODA -Employment

The Employment Standard requires that employers must make their workplace and employment practices accessible to potential or current employees with disabilities. This includes accessibility in job recruitment, employee training, and accommodation for employees with disabilities.

Mandatory Standards of AODA -Transportation

The Transportation Standard of the AODA requires transportation service providers to make the features and equipment on routes and vehicles accessible to passengers with disabilities. The Township does not currently provide conventional transportation services (bus, taxi-cab services, etc); however, the Township does support through Gas Tax Funding, the Pembroke-Laurentian Valley Handi-Bus which provides fully accessible door to door transit service for persons with disabilities in the City of Pembroke and the Township of Laurentian Valley.

Mandatory Standards of AODA - Design of Public Spaces

The standards outline the need for newly constructed or redeveloped public spaces to be accessible for people with disabilities. The IASR design of public spaces standard outlines requirements such as accessibility planning in a range of public spaces, including: trails/beach access routes; outdoor public eating areas; play spaces; accessible parking; exterior paths of travel including sidewalks; accessible pedestrian signals; service counters; fixed queuing lines; waiting areas and the emergency and preventative maintenance of accessible elements in public spaces. These standards only apply to new construction or the redevelopment of existing public spaces and buildings; new constructed municipal outdoor play spaces; and planning and design of recreational trail surfaces.

Council Commitment to Accessibility Planning

The Corporation of the Township of Laurentian Valley is committed to ensuring equal access and participation for all people with disabilities. We are dedicated to removing and preventing barriers to accessibility and meeting our accessibility requirements under the AODA and Ontario’s accessibility laws.

The Township of Laurentian Valley understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Human Rights Code or obligations to people with disabilities under any other law.

The Council of the Corporation of the Township of Laurentian Valley is dedicated to the continuous improvement of access to all municipally owned facilities, premises and services for all those with disabilities.

Accessibility achievements

The Township of Laurentian Valley is working to achieve an accessible and barrier-free community by 2025. The township is committed to assessing its policies, programs, practices, services and facilities to identify, remove or prevent barriers to persons with disabilities.

The Council of the Township of Laurentian Valley approved by Resolution No. RM-01-013 on January 19, 2010, the Township’s Accessible Customer Service Policies and Procedures. Subsequently, Council approved by Resolution No. RM21-01-012 on January 19, 2021 Policy GEN-01 Accessibility Standard Policy.

As required under the Act, the Township ensures that the following persons received training about the provision of goods or services to persons with disabilities:

Every person who deals with members of the public or other third parties on behalf of the provider, whether the person does so as an employee, agent, volunteer or otherwise.
Every person who participates in developing the provider's policies, practices and procedures governing the provision of goods or services to members of the public or other third parties.

The Township is implementing the recommendations of the Parks and Recreation Master Plan which will provide accessible features for those who attend the programs and use the services provided. By-law 2022-08-038 adopted the Township of Laurentian Valley’s first Parks and Recreation Master Plan prepared by Sierra Planning and Management, which will be used to guide the communities’ direction in planning and decision making for parks and trails, recreation and cultural facilities and services, and programming and events to 2032.

The Township has completed the process for the Township of Laurentian Valley Active Transportation Plan prepared by Paradigm Transportation Solutions Limited whereby a key principle of the plan is to provide solutions to remove physical and non-physical barriers to participation in active transportation, including design concepts. The vision of the plan is to provide safe mobility choices for all residents and visitors regardless of age or ability through connected network of trails, on-road routes and sidewalks that are shared by users.

The Township provided tabulators for use in the past two elections and provided alternative formats of casting ballots in past two elections.

The Township has recently updated their website and the website is WCAG 2.0 compliant. The Township has passed a disabled parking By-law No. 03-03-167 in March 2003. Short form wording has been approved by the Crown. The set fine is $300.00 as required by the province. Disabled parking and access are considered when planning new developments with minimum requirements related to size and number included in the Comprehensive Zoning By-law.

The Building Department has enforced Section 3.8 since its introduction into the Ontario Building Code.

There are references to accessibility in the Official Plan and the Comprehensive Zoning By-law.

The municipality owns several buildings and audits were completed in 2004, 2007, 2008, 2013 and 2019, whereby several barriers were identified and remedial work was completed. Several barriers that were removed are contained within this report and a list of other barriers removed can be found in the 2014-2018 multi-year accessibility plan. The Municipality has advised the recreation committees that manage the recreation facilities of their obligations under the Accessibility for Ontarians with Disabilities Act and the deficiencies found during the completed inspections.

There are a couple of areas in the Municipality that are signed to caution traffic for local disabled persons. This signage has been done on a request basis in the past.

The Municipality provides grants to the Friends of the Disabled towards the expenses for operating the Pembroke Handi-bus service.

The Township have formed accessibility partnerships. Staff are members of the Ontario Network of Accessibility Professionals (O.N.A.P.), a group of public sector accessibility professionals working collectively to remove barriers through the sharing of information and experiences. Township staff also work in partnership with the County of Renfrew and other local municipalities to identify and eliminate barriers to accessibility.

Barriers Identified

The following chart gives a list of deficiencies that were previously identified in the 2019 to 2024 plan; the strategy for their removal; and the status of completion for each of the municipally owned buildings:

Laurentian Valley Municipal Office

Barrier	Type	Strategy for removal	Status
None identified			NA

Public Works Complex

Barrier	Type	Strategy for removal	Status
None identified			NA

Highway 41 Complex

Barrier	Type	Strategy for removal	Status
Parking spaces are not painted and signed	Architectural	Paint lines for parking and install signs	Complete
There is a 1” bump at door threshold	Architectural		Complete-New door installed to remove bump
There is no barrier free accessible washroom in this building	Architectural	If and when this building is renovated it will have to be redesigned to accommodate an accessible washroom	Outstanding
Lunchroom, shop area not accessible	Architectural	Redesign layout to provide a route to the lunchroom and shop area.	Outstanding

Stafford Recreation Centre

Barrier	Type	Strategy for removal	Status
Paved parking lot, not marked spaces	Architectural	Mark a couple of spaces	Complete
The washrooms are not signed as being accessible	Architectural	Municipal Staff to locate a supplier and obtain proper signs for all the Municipal buildings	Complete
Door knobs are round twist type	Architectural	When replacing door hardware, lever type hardware is to be specified	Outstanding
Faucet handles are round type	Architectural	When replacing faucets, lever type hardware is to be specified	Outstanding

Shady Nook Recreation Centre

Barrier	Type	Strategy for removal	Status
Door opening device has round knobs	Architectural	Change door knobs to lever type	Front Complete – Rear to be complete
Hall phone height is too high	Architectural	Lower phone so that it is accessible (not a public phone)	Complete

Laurentian Valley Fire Hall

Barrier	Type	Strategy for removal	Status
Parking spaces are not painted and signed	Architectural	Paint lines for parking and install signs	Complete
There is a 2” bump at door threshold	Architectural	Repair concrete walkway at door	Complete
Waste receptacle blocks access to water closet in the women’s washroom	Physical	Relocate the waste bin	Complete
Hand dryers are too high in both washrooms	Physical	Relocate dryers lower	Complete
Mirrors are too high	Physical	Lower the mirrors	Outstanding

Alice & Fraser Recreation Centre

Barrier	Type	Strategy for removal	Status
Gravel parking lot, no signed spaces	Architectural	Order and sign some parking spaces. Install a paved parking area.	Outstanding
Entrance is not a level area at the door	Physical	Design and install a sidewalk with level entry at main door	Complete (could be build up more but not requirement)
Some doors have round knobs	Architectural	Replaced round knobs with lever	Outstanding
Men’s washroom does not have a spring or gravity door closer or a pull door, soap dispensers are too high	Physical	Install a spring or gravity door closer, door pull and lower soap dispensers	Some items Outstanding and indicated on 2025-2029 plan

New Recreational Facilities

LV Four Seasons Trail

Barrier	Type	Strategy for removal	Status
Gravel parking lot, no signed spaces	Architectural	Order and sign some parking spaces. Install a paved parking area.	Signs installed
Signage Requirements	Architectural	Signs required indicating length, maximum grades, noting rest areas.	Complete

Splash Pad

Barrier	Type	Strategy for removal	Status
Parking, same concerns as Stafford Recreation	Architectural	Mark a couple of spaces	Complete

In addition to the list of deficiencies noted above, strategies were identified in the 2019-2024 plan and continue to be strategies or new strategies in the new plan related to municipal buildings, and will be considered during the design and rehabilitation of major projects, such as heating, electrical, plumbing and renovations of existing kitchens, bathrooms, meeting rooms etc. Additionally, the Stafford Works Garage/Highway 41 Complex is currently leased to two entities, enquiries should be made establish their legislated requirements. Estimates could be sought to design and renovate to accommodate the disabled, for council’s and the tenants’ decision to proceed.

Barriers to be addressed in 2025 - 2029

The following chart provides a list of barriers that have been identified and the strategy to eliminate the barrier:

Laurentian Valley Municipal Office

Barrier	Strategy for Removal
Ladies Washroom needs accessible sign with braille	Order and install updated accessible sign
Emergency Door needs ramp	Install a ramp at door
Thermostat too high	Consider lowering thermostat when replacing furnace or install bluetooth/wifi thermostat
Threshold in/out of vault needs ramp	Install a ramp at door
Clearance inside the vault not adequate	Move safe and/or adjust counter cabinet to allow for adequate clearance

Public Works Complex

Barrier	Strategy for Removal
None identified	n/a

Highway 41 Complex

Barrier	Strategy Removal
There is no barrier free accessible washroom in this building	If and when this building is renovated it will have to be redesigned to accommodate an accessible washroom including taps, mirror, door handles, soap and paper towel dispensers; and install proper signage
Lunchroom, shop area not accessible	Re-design layout to provide a route to the lunchroom and shop area
Thermostat too high	Lower thermostat
Doors - some have round knobs	Replace round knobs with lever style

Alice & Fraser Recreation Centre

Barrier	Strategy for Removal
Public phone too high	Lower telephone
Door openers failed	Repair door openers to be functioning properly
Gravel parking lot	Install a paved parking area.
Doors - some have round knobs	Replace round knobs with lever style
Thermostat too high	Lower thermostat
Garage door handle not accessible	Replace round knobs with lever style
Men's washroom toilet too close to wall	Replace toilet proper distance from wall
accessible washrooms soap and towel dispensers are too high	Lower soap dispensers and towel dispenser
Taps and faucets not accessible in bar, kitchen, canteen, washrooms	Replace style of taps
Garage thermostat too high	Lower thermostat
Playground surface	Update for accessibility and safety (engineered wood fiber ground for playground)

Laurentian Valley Fire Hall

Barrier	Strategy for Removal
Ramp to sidewalk not level at door	Ramp to sidewalk needs lip at door leveled
Thermostat too high	Lower thermostat
Washroom signs too high and not standard	Install standard accessible signs (with braille) at accessible height
Doors - some have round knobs	Replace round knobs with lever style
Washroom mirrors too high	Angle mirrors to be more accessible

Shady Nook Recreation Centre

Barrier	Strategy for Removal
Doors - some have round knobs	Replace round knobs with lever style
Exterior Doorway threshold not ramped	Install ramp
Taps in zamboni and janitors closet not accessible	Replace style of taps
Emergency exit not accessible (too high)	Install ramp out at emergency exit door at front of building
washroom signs not accessible	Install proper accessible sign
Thermostat too high	Consider lowering thermostat when replacing furnace or install bluetooth/wifi thermostat
Playground surface	Update for accessibility and safety (engineered wood fiber ground for playground)

Stafford Recreation Centre

Barrier	Strategy for Removal
Hatch marks to mark access for accessible parking space	Will paint hatch marks with parking lot is repainted
Washroom mirrors too high	Angle mirrors or lower mirrors
Washrooms are not signed as being accessible	Municipal staff to locate a supplier and obtain proper signs for all the Municipal buildings
Door knobs are round twist type	When replacing door hardware, lever type hardware is to be specified
Faucet handles are round type	When replacing faucets, lever type hardware is to be specified

Splash Pad at Stafford Park

Barrier	Strategy for Removal
None identified	n/a

Pleasant View Park

Barrier	Strategy for Removal
Playground surface	Update for accessibility and safety (engineered wood fiber ground for playground)

Forest Lea Park

Barrier	Strategy for Removal
Playground surface	Update for accessibility and safety (engineered wood fiber ground for playground)

Elgin Street Park

Barrier	Strategy for Removal
None identified	n/a

LV Lodge

Barrier	Strategy for Removal
Entrance too narrow and not level or ramped	Install a ramp or redesign entrance with accessible width and ramp
Thresholds not level to rooms within the building	Reconstruct flooring
Entrance has round door handles	Replace round knobs with lever style
Thermostat too high	Lower thermostat
Washrooms not accessible, location not accessible, washroom doors, stalls, taps, mirrors, grab bars, faucets, soap dispenser, etc.	Rehabilitation required

LV Outdoor Skating Trail

Barrier	Strategy for Removal
Gravel parking lot	Install a paved parking area

Communicating the Plan

This multi-year accessibility plan will be made available on the Municipal website. Copies of the Plan will also be available at the Township Office. The Township of Laurentian Valley will make every attempt to make this plan available to those with disabilities for their perusal, review and input. This document can be made available in alternative accessible formats and with communication support as soon as practicable and upon request.

The Township welcomes feedback on accessibility including accessing facilities, programs, services and information. Please contact the township should you need Review and monitoring the plan assistance to provide feedback. We welcome the opportunity to learn and improve through the experiences of others within our community.

Review and Monitoring the Plan

The plan is reviewed and updated at least once every 5 years. We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies. We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.

Council is committed to following through with this plan. This plan will be reviewed semi-annually to allow Council, staff and the public to monitor the progress the Municipality is making to remove all barriers under the Ontarians with Disabilities Act.

Publication and Availability

The Township always encourages feedback from the public on accessibility, including suggestions about new initiatives and how we can better provide our services. This is everyone’s community and there’s value in our experiences and how it provides different perspectives.

The Multi-Year Accessibility Plan (2025-2029) will be available on the municipal website. Paper copies of the plan are available at the Township Office. This document is available in alternative accessible formats and with communication supports as soon as practicable and upon request.

Download a copy of this plan

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