Dialing 911

 9-1-1....What is YOUR Emergency?

Police have found that the vast majority of 9-1-1 calls they receive are NOT emergent in nature. Misuse of the 9-1-1 system consumes police resources needlessly, and delays response to real emergencies. Tying up a 9-1-1 line deliberately when no emergency exists may result in criminal charges. Someone else's life may depend on those precious moments that are lost when emergency resources are wasted on prank calls or non-emergency calls.

When should I call 9-1-1?

It is appropriate to call 9-1-1 when someone's health, immediate safety or property is being threatened. Examples of 9-1-1 emergencies include: a crime in progress, a fire or any life-threatening medical emergency. The 9-1-1 operator will ask you if you require Police, Fire or Ambulance. Identify the service or services you need, and STAY ON THE LINE. You will be transferred immediately to the proper agency for your area, and the call-taker will ask you questions to determine your needs, confirm your location and contact information, and then dispatch help.

Callers sometimes dial 9-1-1 incorrectly to report incidents that do require police attention, but are not life-threatening emergencies or crimes in progress. Non-injury motor vehicle accidents, thefts, mischief, and other crimes that are reported after the fact, should be reported on regular police lines, which can be programmed into your phone. Locally, you can call the the Ontario Provincial Police for incidents that have occurred in Laurentian Valley at 1-888-310-1122 . For information and administration, call the Upper Ottawa Valley O.P.P. office at 613-735-0188 .

What if I dial 9-1-1 by accident?

If you accidentally phone 9-1-1, DO NOT HANG UP. Stay on the line to alert the call-taker that the call was unintentional. Police may still respond to investigate the call and confirm the reason, but abandoned calls with no answer on ring-back or hang-ups on ring-back raise suspicion that the caller may be in a real emergency, and are treated with more urgency.

Unintentional 9-1-1 calls often occur when wireless phones are being used. 9-1-1 should NOT be pre-programmed into your phone, because an accidental depression of one key can initiate a false 9-1-1 call. Random dialing can also occur when the wireless phone's batteries are low, causing accidental misdials.

How do I teach my children about 9-1-1?

Children who dial 9-1-1 for fun or curiosity are the cause of a large number of unfounded 9-1-1 calls. Ensure that your phones are out of the reach of toddlers. Talk to your children about the proper use of 9-1-1 for real emergencies. Explain the serious repercussions that can result when prank 9-1-1 calls cause police resources to be wasted, while someone's life or property could be at risk elsewhere.

Laurentian Valley Residents - Police Contact Numbers

Upper Ottawa Valley O.P.P.
1913 Petawawa Blvd., Petawawa, Ontario
Administration - 613-735-0188

O.P.P Communication Centre (For Police Dispatch)
TTY for the deaf - 1-888-310-1133
O.P.P Emergency Response = 9-1-1